Privacy Policy

1. Scope

This Privacy Policy applies to your use of VaultFi, including our public pages, user dashboards, premium features, charting views, alerts, account systems, payment-related pages, support interactions, and any other related products or services that link to this policy.

2. Information We Collect

Information you provide directly

• Name, email address, and profile data provided during registration or sign-in.
• Account preferences, feature settings, watchlists, layout selections, and saved platform configurations.
• Messages, support requests, feedback, or other communications you send to us.
• Billing-related details necessary to manage subscriptions, invoices, and payment verification.

Information collected automatically

• IP address, approximate location data, browser type, device type, operating system, referral URLs, and access timestamps.
• Authentication, login, session, and device-related information used for security, fraud prevention, and account protection.
• Usage data such as pages viewed, tools used, chart interactions, clicks, subscriptions, and feature activity.
• Technical logs and diagnostics used to detect downtime, abuse, performance issues, and product errors.

Information from third parties

• Authentication providers such as Google Sign-In or similar services if you choose to use them.
• Payment processors that confirm billing status, transactions, renewals, chargebacks, or payment failures.
• Analytics, hosting, security, and anti-abuse providers that help us operate the platform.

3. How We Use Information

We use collected information to:

• Create and manage user accounts.
• Provide access to free and premium features.
• Operate charts, indicators, alerts, saved layouts, and account-level settings.
• Process subscriptions, detect billing issues, and maintain service eligibility.
• Protect the platform against unauthorized access, abuse, duplicate trial abuse, fraud, and technical attacks.
• Improve performance, user experience, reliability, and product quality.
• Respond to support requests, user questions, and legal obligations.
• Enforce our Terms of Service and other platform rules.

4. Legal Bases for Processing

Where applicable under relevant privacy laws, we process personal information based on one or more of the following legal bases:

• Your consent.
• Performance of a contract with you.
• Our legitimate interests in operating, securing, and improving VaultFi.
• Compliance with legal or regulatory obligations.

5. Cookies and Similar Technologies

We may use cookies, local storage, tokens, pixels, and similar technologies to keep you signed in, preserve your settings, remember preferences, secure sessions, understand usage trends, and improve site performance.

You can usually manage cookie settings through your browser. Blocking certain technologies may affect your ability to log in, retain settings, or use some parts of the platform correctly.

6. Payments and Billing Data

VaultFi may use third-party payment processors to handle subscription payments. We generally do not store full payment card data or external wallet credentials on our own servers unless explicitly stated otherwise. Payment processors may collect transaction data, billing identifiers, and risk-review information in accordance with their own policies.

We may store limited billing metadata such as subscription status, invoice references, payment timestamps, plan type, and transaction outcomes so we can activate, maintain, suspend, or restore service access where appropriate.

7. Data Sharing

We do not sell your personal information. We may share information only as reasonably necessary with:

• Hosting, infrastructure, analytics, authentication, communications, and payment service providers.
• Professional advisers such as legal, audit, compliance, or security consultants.
• Law enforcement, regulators, courts, or other parties where disclosure is required by law or necessary to protect rights, property, safety, or platform integrity.
• A buyer, investor, or successor entity as part of a merger, acquisition, reorganization, or asset transfer, subject to appropriate confidentiality measures.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and keep appropriate business records. Retention periods vary depending on the type of data and the reason it was collected.

We may retain certain logs, security records, or billing records after account closure where needed for legitimate business or legal purposes.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, or destruction. However, no website, server, network, or transmission method is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed or stored in countries other than your own, including where our hosting, infrastructure, or service providers operate. By using the platform, you understand that your information may be transferred internationally subject to applicable legal safeguards where required.

11. Your Rights and Choices

Depending on your location, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information, subject to exceptions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.

To make a privacy-related request, contact us at support@vaultfi.app. We may need to verify your identity before fulfilling certain requests.

12. California and Similar Privacy Notices

If you are entitled to rights under laws such as the California Consumer Privacy Act or similar state privacy laws, you may request access to, deletion of, or correction of covered personal information, subject to lawful exceptions. We do not sell personal information as traditionally understood under those laws.

13. Children’s Privacy

VaultFi is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate action.

14. Third-Party Links and Services

Our platform may contain links to third-party services, data feeds, sign-in providers, payment pages, or external websites. We are not responsible for the privacy practices, content, or security of third-party services, and you should review their policies separately.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal requirements, or business operations. Any updated version will be posted on this page with a revised effective date. Continued use of VaultFi after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@vaultfi.app.