V VaultFi
Privacy

Privacy Policy

This Privacy Policy explains the information VaultFi processes when you create an account, use the non-custodial wallet, interact with blockchain networks or use other VaultFi services.

Effective: September 17, 2026 Version 1.0 vaultfi.app

1. Scope

This Privacy Policy applies to VaultFi websites, accounts, wallet interfaces and VaultFi services that link to this Policy.

It does not govern independent blockchain networks, decentralized protocols or third parties that operate under their own privacy policies.

2. Information We Process

Depending on how you use VaultFi, we may process:

  • account information such as your name, email address and account status;
  • authentication information, verification events and session information;
  • public blockchain wallet addresses and transaction identifiers;
  • supported asset, network, balance and transaction metadata;
  • device, browser, operating system, security and technical information;
  • activity records associated with VaultFi features;
  • Premium Membership, reward and service eligibility information;
  • trading or service ledger information generated through VaultFi features;
  • support requests and communications you send to VaultFi; and
  • information necessary to prevent fraud, abuse, account compromise and technical misuse.

3. Non-Custodial Wallet and Signing Data

VaultFi's core wallet is designed around customer-authorized transaction signing. VaultFi does not require unrestricted backend signing authority over customer wallets merely because a user has a VaultFi account.

Wallet infrastructure may process wallet identifiers, account identifiers, public addresses, derivation information and signing requests necessary to operate supported wallet functions.

VaultFi is designed so that raw private signing material is not displayed to VaultFi as ordinary application data. Temporary browser or session credentials may be used as part of the authentication and signing flow.

4. Public Blockchain Information

Public blockchains are public by design. Wallet addresses, transaction hashes, transaction amounts, token transfers and related blockchain activity may be visible to anyone through blockchain explorers and other services.

Information permanently recorded on a blockchain generally cannot be deleted or altered by VaultFi.

VaultFi may read public blockchain information to display balances, incoming transfers, transaction status and activity.

5. How VaultFi Uses Information

VaultFi may use information to:

  • create and maintain your account;
  • operate wallet and transaction features;
  • display supported blockchain balances and activity;
  • process Send, Receive, Convert, Cashout, trading and other requested actions;
  • administer Premium Membership and reward eligibility;
  • provide notifications and transaction communications according to your settings;
  • detect fraud, abuse, duplicate activity, security incidents and account compromise;
  • troubleshoot errors and improve service reliability;
  • enforce VaultFi Terms and service rules;
  • comply with applicable legal obligations; and
  • respond to support requests.

6. Service-Specific Information

Send and Receive

VaultFi may process transaction amount, asset, network, recipient address, transaction hash, confirmation status, estimated fees and related operation records.

Convert

Convert activity may require information necessary to obtain a quote, submit a transaction, identify protocol inbound and outbound transactions and track completion, refund or failure states.

Trading Wallet

Trading features may create internal ledger, journal, transfer, withdrawal, market-data and transaction records necessary to provide the feature.

Premium Membership

VaultFi may process membership status, payment references, activation and expiry dates and related benefit information.

USDT Radar and Rewards

VaultFi may process reward eligibility, claim state, transaction references and anti-abuse information.

Cashout

Cashout activity may require transaction, destination, payout and service-provider information necessary to process the requested transaction.

Crypto Switch

Where enabled by a user, VaultFi may process configuration, monitoring state, trigger events and transaction lifecycle information required to operate the automation.

7. When Information May Be Shared

VaultFi may share or transmit information to service providers where reasonably necessary to provide the requested service.

Categories may include:

  • wallet and transaction-signing infrastructure;
  • blockchain and RPC infrastructure providers;
  • decentralized liquidity or conversion protocols;
  • market-data providers;
  • email and notification providers;
  • security, hosting and infrastructure providers;
  • cashout or payment service providers where applicable; and
  • professional advisers or authorities where required by law.

VaultFi does not sell private wallet keys.

8. Cookies, Browser Storage and Sessions

VaultFi may use cookies, local browser storage and session technologies to maintain account sessions, preserve security state, remember user preferences and operate authentication flows.

Certain cookies or browser storage may be necessary for VaultFi to function securely.

Removing required session data may log you out or require you to authenticate again.

9. Security

VaultFi uses technical and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration or destruction.

No internet, browser, blockchain or data storage system can be guaranteed to be completely secure.

You should protect your email account, devices, browsers and authentication factors and notify VaultFi if you suspect unauthorized access.

10. Data Retention

VaultFi may retain information for as long as reasonably necessary to provide services, maintain transaction and accounting records, resolve disputes, prevent fraud, enforce agreements and comply with applicable law.

Retention periods may vary depending on the type of information and the service involved.

Public blockchain records are controlled by the relevant blockchain and generally cannot be deleted by VaultFi.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding personal information, including rights to request access, correction, deletion, portability or restriction of certain processing.

These rights may be subject to legal exceptions, including records VaultFi must retain for security, transaction, contractual, accounting or legal purposes.

Requests can be submitted through VaultFi's available Help & Support channel.

12. Children

VaultFi is not intended for children who are below the minimum age required to enter into digital asset service agreements in their jurisdiction.

If VaultFi learns that personal information has been collected from a person who is not eligible to use the service, VaultFi may take appropriate action to restrict the account and address the information as required by law.

13. International Processing

VaultFi and its service providers may process information in countries other than the country where you live.

Data-protection laws may differ between jurisdictions. VaultFi will use appropriate safeguards where required by applicable law.

14. Legal Requests and Safety

VaultFi may preserve, disclose or otherwise process information where reasonably necessary to comply with valid legal process, enforce rights, investigate fraud, respond to security incidents or protect VaultFi, its users or others.

15. Changes to this Policy

VaultFi may update this Privacy Policy as services, technology and legal requirements change.

The current version and effective date will be published at vaultfi.app/privacy/.

16. Contact

Privacy questions and requests can be submitted through the Help & Support functionality made available by VaultFi.

VaultFi may supplement this Policy with the applicable legal entity name, registered address, privacy contact details and jurisdiction-specific disclosures as required for the markets in which the service operates.